Although many organizations were already in the process of planning or implementing digital transformation strategies when COVID-19 struck, the pandemic pushed those companies to fast-track their efforts. As work from home become the rule, not the exception, enterprises rushed to deploy collaboration tools so employees could work together and remain productive from disparate locations.
Now, with return-to-office and hybrid work ramping up, companies need to consider what collaboration will look like in the “post-pandemic” world.
In the hybrid workplace, organizations are trying to figure out the right balance between giving remote employees the flexibility they need to be productive and ensuring the technology also meets the needs of in-office workers, said Megha Kumar, research vice president, software and cloud services at IDC. “So when it comes down to collaboration tools, organizations are realizing that they need to put policies in place in terms of how employees will engage with one another effectively,” she said.