I first encountered the term “paperless office” in the 1980s. Nearly 40 years later, it still seems a distant goal. Stationery is about a $150 billion market, depending on whose figures you believe, and it’s expected to grow slowly for the foreseeable future.
This isn’t going to be a screed about the environmental impact of paper usage; you already know all that.
The business costs make our continued reliance on printed documents so confounding, particularly now that technology has reached the point where we can make a dent in the paper storm if not eliminate it.