It’s time to imagine the new workplace

Campus-like office buildings with grassy open-air spaces that melt into indoor spaces.

Cubicle farms transformed into a motley mix of private work areas and collaborative spaces.

Robotic agents that deliver packages to people’s desktops, so they don’t have to scrounge through everybody else’s stuff in the mailroom

Those are just a few of the scenarios people have outlined to me in recent weeks as I’ve asked them to envision the workplaces we will eventually return to.

Although COVID has punished optimism in the past, it appears that there is finally a reasonable chance that some semblance of normalcy will resume this year.

What have we learned from the mechanisms we developed to cope with the crisis that will lead to substantive long-term change?

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